Our third-party provider (Salesforce) deployed a fix on their end in the early afternoon. Our teams have since returned to normal systems, and we have monitored the situation for over four hours with no further issues. On that basis, the incident is now marked as resolved.
Posted Sep 16, 2026 - 17:00 UTC
Update
The status is unchanged. The incident remains ongoing at our third-party provider (Salesforce), who is working to restore service. No resolution time has been confirmed.
Our customer support, MARS and logistics teams have activated business continuity procedures and continue to provide services using alternative systems. Slight delays in responses may be experienced. No other disruptions to our services are expected.
An update will be posted once the third-party provider has resolved the issue on their end, or sooner if there is any significant change in status.
We would like to extend our appreciation for your patience and understanding during the incident. Our incident management team continues to monitor the situation closely.
Posted Sep 16, 2026 - 10:22 UTC
Identified
We are writing to let you know that our third-party system used for case handling (Salesforce) is experiencing intermittent availability issues.
This may cause slower than usual responses to support cases and requests today. The MARS service has activated business continuity procedures, and our team continue to process requests through alternative channels.
Any core functionalities of Controlant system, such as temperature monitoring, data logging, and alerting from the system are not affected, and your shipment data continues to be collected and stored as normal.
The provider has acknowledged the issue on their public status page. Resolution is dependent on the third-party provider and no restoration time has been confirmed. We will issue the next update by 10:30 UTC+0.