There has been no change since our last update. Restoring service depends on Microsoft.
Core functions of the Controlant system are not affected. This includes temperature monitoring, data logging and system alerting. Shipment data continues to be collected and stored as usual, and shipment quality information is available in the Controlant SCM platform.
An update will be posted once the third-party provider has resolved the issue on their end, or sooner if there is any significant change in status.
Posted Nov 13, 2026 - 12:03 UTC
Monitoring
We’d like to let you know that Microsoft, the third-party provider of our email accounts, is having availability issues.
Because of this, emails sent to our support team during this time may not have been received. For urgent requests, please call Controlant Support at +354 517 0630 or +1 (855) 44-CONTR (+1 855 442 6687). For non-urgent requests that have been sent by e-mail, Support will respond once Microsoft has restored normal functionality.
MARS service continues to handle requests through phone and email to notify stakeholders of alerts.
Core functions of the Controlant system are not affected. This includes temperature monitoring, data logging and system alerting. Shipment data continues to be collected and stored as usual, and shipment quality information is available in the Controlant SCM platform.
The shipment quality reports are generated automatically to subscribed users, but depending on the service utilized by end users, their delivery may be affected. Users are encouraged to use Controlant's SharePortal to access the reports or to log in directly to SCM platform to assess the shipment quality.
Microsoft has acknowledged the issue on its public status page. Restoring service depends on Microsoft, and it has not yet confirmed when that will happen. Our next update will be published by 12 UTC.